1.1 Warranty periods may differ from product to product, with some items such as couches having longer warranties. Unless a product description specifies a warranty longer than 12 (twelve) months, the default warranty period of 12 (twelve) months shall apply to all products.

1.2 The following extended warranty provisions apply exclusively to couches:

Guarantees will be honoured if:

• The defect existed at the time of delivery and manifested during the guarantee
  period. Excludes normal wear and tear.
• Leather Direct is notified within 3 days of delivery.
• Care instructions and maintenance were adhered to.
• The product concerned is used for the purpose intended and in a domestic
  environment i.e., commercial use is not guaranteed.

1.3     Our couch frames are guaranteed for 10 (ten) years from the date of purchase;

1.4   The webbing, springs, foam, filling and stitching on our couches are guaranteed for 2 (two) years from date of purchase.

1.5    If a couch was purchased as a demo or shop-soiled, the longer guarantee period will only apply if the defect is unrelated to the condition it was sold in.

1.6    Subject to clause 1.10, our leather upholstery comes with a 2-year warranty from the date of purchase, covering only manufacturing defects caused by inferior materials or poor craftmanship that compromise the product’s durability, integrity, or functionality.

1.7 Warranties shall cover manufacturing defects arising from material defects or poor
workmanship only. Where appropriate, warranties shall be subject to the specific terms of the relevant manufacturer. Extended warranties shall only apply where an extended warranty was specifically purchased or agreed to by means of a formal signed letter by a duly authorised representative of Leather Direct.

1.8 This warranty only covers products within the borders of South Africa. Any product taken outside of South Africa must be returned to South Africa at customer’s cost in the event of any warranty claims.

1.9 Product warranties extend to the original purchaser only and are not transferrable with the sale or donation of the product to a third party. Leather Direct reserves the right to request any documentation it deems necessary to verify the validity of a warranty claim.

1.10 Warranties shall only be valid where the product was used and maintained properly and shall not cover any defects, damages or claims arising from any misuse or abuse, external causes or what can be considered fair wear and tear. Unless otherwise stated, no product shall be covered against any corrosion or damages caused by natural elements (i.e., rust, wind etc.). Warranty claims or returns of products shall not be processed where products are in an unhygienic state. Natural variation occurring in wood or other materials are not considered defects, neither does the manufacturer guarantee the colourfastness of any material. Natural products including but not limited to products such as leathers, feathers, wood and animal hides may have natural defects and subject to natural changes (e.g., full grain leathers will have
inconsistent grains, cowhides may have hair loss etc.,). Warranties explicitly excludes any natural changes or natural decline to such products.

1.11 Leather Direct liability in terms of the warranty shall only extend to the defective product and shall not cover any consequential damages. Warranties extend to the purchased product only and shall not extend to product liability and shall not extend to consequential damages or costsinvolved in obtaining such a refund.

1.12 While some products may be suitable for commercial purposes, all products listed on this website is intended, priced and marketed for domestic use only. Unless otherwise stated in the product specifications or any product literature all furniture has a maximum recommended user weight of 120kg. Although higher weights may be supported, heavier user weights will accelerate wear and tear on the products and may cause damages to the product that will be excluded from any warranty claim and may even result in the warranty becoming null and void. In the event where items are used in commercial environments (unless agreed to otherwise in writing), the warranty shall be limited to a period of 6 (six) months from date of purchase.

1.13 We reserve the right to either repair or exchange an item submitted for warranty purposes. In the event where the item cannot be repaired, it may be exchanged with a replacement item that is identical, or where the exact same model or product is no longer available, with an item of similar value, or alternatively with in-store credit. Any approved exchange, credit or refund of a particular product shall apply to that product only and not any other products purchased from us at the same or at another time, regardless of whether the other items were purchased to match
or compliment this product. Where an item was replaced or repaired under warranty, the balance of the original warranty period shall remain in place and the repaired or replaced product does not come with a new warranty.

1.14 Transport charges applicable for warranty repairs or exchanges submitted within 6 (six) months from date of purchase shall be borne by Leather Direct who shall appoint a transporter of its choice to effect collection and delivery charges. Customers shall not be compensated for transport arranged by themselves and not authorised by Leather Direct. Transport shall only be covered within the borders of South Africa. Where a customer has relocated to a different address to that of the original delivery address and such new address located in an outlying area including farms, villages or small towns or any area resulting in significantly higher transport costs, such additional costs shall be for the account of the customer.

1.15 Unless otherwise specified, products that were given as free gifts as part of a promotion (i.e., free ottoman/pillows received with a couch promotion), received in a competition or giveaway or where the product was bought as a shop-soiled or demo item shall be covered by a 6 (six) month limited warranty against any manufacturing defect unrelated to the condition it was sold in.

1.16 Warranties shall only extend to the repair or replacement of the purchased product and, under no circumstances shall this warranty extend to liability for any consequential or indirect losses or damages of any nature whatsoever.

Care Instructions

Leather furniture

• Avoid direct sunlight exposure to prevent fading.
• Treat with specialised leather food twice a year, or more frequently in extreme weather conditions.
  
• Wipe off liquid spills immediately with a wet cloth.
  
• Consider applying a fibre protection sealant to heavily used areas or spots prone to spills;however, keep in mind that it requires annual reapplication and could slightly alter the appearance of open grain leather.
  
• Please also refer to the product-specific care instructions